DM

C r e a t e .   L e a r n .   I m p r o v e . 

Biography:

Dominic Mena was born and raised in El, Paso TX - A lifelong learner, he recieved his B.A. in Philosophy from Arizona State and went on to work for DoorDash in its start-up days - scaling business operations & multiple facets of the company for 5+ years! When not building new coding projects, I love to write music, run, & read!

Dominic

Skills

Web
CSS
HTML
Javascript
ReactJS
Strategy
Web Design
NextJS
Operations
Django
Python
PostgreSQL
Project Management

Experience

  • Associate Engineer - Solutions @ Innovative-e

    Aug 2023 - Present || Remote

    Responsible for developing, troubleshooting, fixing, and enhancing SaaS based solutions and applications for customer facing projects. Impacts include: create and maintain User Acceptance Test scripts for customer solutions , take direction from Technical Lead on project tasks, & provide daily task and progress updates to Project Manager and Technical Lead.

  • Software Engineer Intern @ i4Software

    July 2023 - Aug 2023 || Remote

    Fully immersed in the entire Software Development Life Cycle (SDLC), experiencing each stage firsthand. From gathering requirements and creating designs to coding, testing, and deploying the apps, I was involved in every step of the process. Collaborating with experienced product managers and software engineers allowed me to continuously learn industry best practices and expand my programming skills. Contributing to real-world projects and witnessing the impact of our work was truly rewarding.

  • Senior Strategy & Operations Associate @ DoorDash

    Aug 2021 - Dec 2022 || Remote

    Responsible for conducting data analysis through writing SQL queries in MODE, collaborating with account owners to ensure smooth merchant onboarding, developing and implementing projects to enhance operational efficiency, and participating in Quarterly Business Reviews (QBRs) with post-sales team members to establish strong relationships with merchants and devise sales strategies.

  • Lead Merchant Operations Associate @ DoorDash

    Jul 2019 - Aug 2021 || Remote

    Established and managed team structure, creating training documents and schedules, conducting team meetings, and tracking metrics. Additionally, I assisted merchants with building menus, resolving logistical issues, and addressing concerns with delivery metrics. I also designed email campaigns based on merchant promotions, increased awareness of new locations and merchants, trained new merchants on platform tools and navigation, and created and built out a team structure including training docs/schedule, team meetings, and setting performance metrics.

  • Non-Partner Launch Lead @ DoorDash

    Mar 2019 - Jul 2019 || Remote

    Conducted thorough data verification to ensure accuracy before uploading large amounts of data to the platform, created and streamlined standard processes to work cross-functionally with vendors and stakeholders, facilitated communication between internal teams and vendors to coordinate and meet deadlines, analyzed and provided feedback on team processes to improve efficiency, and monitored and reported on the quality of work provided by third-party vendors.

  • Senior Onboarding Representative @ DoorDash

    Jan 2018 - Mar 2019 || Remote

    Managed merchant onboarding by coordinating with Pre-Sales to handle internal data on merchants, addressed menu issues and complaints received through activation team requests, and facilitated the process of partnering with merchants and bringing them onto the platform.

  • Enterprise Menu Team Associate @ DoorDash

    May 2017 - Jan 2018 || Remote

    Developed proficiency in SQL to extract menu data and locate specific item information, entered and updated menus efficiently and accurately, paid attention to detail, collaborated with high-level merchants on the platform to coordinate menu roll-outs, and worked across teams to provide top partnered merchants with a positive experience in menu support.

Education

  • Certificate of Completion

    02 2023 - 04 2023 || General Assembly

    Full Stack Developer

  • Bachelor of Arts

    08 2013 - 05 2017 || Arizona State University

    Philosophy